Why Marketing Directors are always angry.

THE UNFAIR TRUTH:

If a product does well, it’s because of the Sales Director. If a product doesn’t do well, it’s because of the Marketing Director. The packaging was all wrong. The demographic was way off. We should have spent less on outdoor and more online. We should have spent less online and more outdoor. We should have gone with that bold font and not italicised. Etcetera.

THAT is why Marketing Directors are always angry.

That’s also why Marketing Directors get furious when marketing agencies pretend to operate in 'The Same Space’.

If you look at a senior Marketing Director’s LinkedIn page you’ll probably see a few ‘likes’ per week or month, the odd “well done team” post, and lots of recruitment stuff.

If you look at any marketing agency boss’ LinkedIn page you’ll see them variously sharing photos of the latest word they’ve been paid thousands to change the font of, or - if you’re really lucky - find some click-desperate imbecile doing push-ups, singing or recreating his favourite movie scenes in a galling attempt to get as many ‘likes’ and ‘love’ from similarly spare-time-rich agency owners.

To quote a colleague: LinkedIn has become an agency circle-jerk.

I was once told by a junior colleague that she never sent emails to marketing directors after 4:15pm on a Friday because “they’ve probably gone home”. I slapped her (I didn’t). If you think that the more senior you are, the more you can skive off and get away with doing nothing, you’re wrong.

The more senior you are, the longer the hours you work, the more conference calls with Australia or America you’re on (neither of which give a shit whether it’s 6am or 6pm for you) and the more pressure and responsibility falls on your shoulders as your knees buckle and the bags form under your eyes.

These days it’s way easier to take conference calls remotely, but back in the day you were trapped in your office, huddled around some primitive speaker phone, watching as the office emptied while you calculated just how late you’d be home for that revered lamb bhuna and two bottles of red.

When some 42-year old man-child with a backward baseball cap turns up at your office, flamboyantly parks his electric scooter and then moon-walks into your office to tell you why “Monttocks Script Font is going to be huge this year”, all you can think about is repeatedly punching his corpse while you take beasting from the Americans because THEY know how you SHOULD have launched that product in Italy last month (but, strangely, didn’t mention anything until it failed).

So, apart from the personal therapeutic value in venting my spleen, what’s the point of this?

The point - you ass clowns - is that if you want to appeal to the Marketing Directors you want to hire you, act like they do, not how your peers do. If creative agency #317 are doing ‘hilarious’ videos on LinkedIn and racking up tens of comments, take a look at how many ‘buyers’ are in that list of likes. Any Heads of Marketing in there? Any Marketing Directors looking for a new agency (and making the decision based on some middle-aged prat in an overly-patterned shirt juggling cabbages)? No. Don’t be fucking stupid. Professionals want to work with professionals. Otherwise they’d be teachers.

When you’re a proper Marketing Director your life mostly sucks. They try to compensate by paying you lots of money and letting you fly Premium Economy, but ultimately that’s not enough. Pity the Marketing Director, empathise with the Marketing Director and - for god’s sake - don’t breakdance during a pitch to a Marketing Director; we WILL kill you.

One final thought: “Monttocks”.

Agency new business emails

You’re using email to approach potential new clients (aren’t you?), but knowing what to put in them is hard. So here are some simple strategies and tips to help you.

Research

If you’re going to hit someone up using email, research them and their company. Use the info you find to truly personalise the outreach. If you’re automating, make the entire first paragraph a content field and tailor it if you want to make an impact.

Use your research to guide your subject line. Everyone hates cheesy subject lines and they can spot a “Hey [firstname]!” a mile off.

Use simple tools to find the golden nuggets of inspiration. Google News is great, newsnow.co.uk is great - there are hundreds of resources to make your emails pop.

Design

You’re gonna hate this, but ditch the flashy templates. If you want to seem like you’ve just tapped out an email to someone individually, it needs to look like that. So design it by not designing it.

Opening lines

Make it about them, using that research you’ve now done. If you can’t figure out how to phrase it without sounding false, try something like “I was supposed to be doing detailed research into [COMPANYNAME] but I ended up nerding out over your new range of [NERDYPRODUCT]”. Human tone beats polished copy every time.

What to sell

Nothing. Don’t just describe services at them, as if they’re someone who really needs a creative agency but has forgotten how to use their search engine. Focus on outcomes - these are not always numerical - and you can work backwards to the process proposition. A paragraph that basically says “You know how keeping your best team members is tough but worthwhile? well we make it a lot less tough - look, here’s us doing it for [IMPRESSIVECASESTUDY]” will beat a load of patented processes any day.

Calls to action

Ask for what you want, simply and directly. “Can we have a conversation next Monday afternoon - I think it’ll be more than worth 15 minutes of your day and I’m not going to turn salesy?” will do it, as will many other simple and direct CTAs. As long as you have one and it clearly asks for a thing to happen. Never send cold outreach without telling someone what happens next.

Stages

Create follow-up emails but maintain the human tone. With any email copy, if you can read it in the style of a DFS advert or it’d slip easily into your creds PDF then it’s wrong.

There’s more. There’s always more. But the above will keep you in the right zone. Imagine the sort of email you’d respond to. Bet it’d be simple, direct, personable and I very much doubt it’d be in a gorgeous HTML template. And I bet you’d be more likely to respond if the person had done you the courtesy of doing a little research before crashing into your inbox.

Steve Fair can be found writing all sorts of business development content on LinkedIn at https://www.linkedin.com/in/spongenb/